Various Docuemnts Retaing to Information Technology & IT enabled Services would be available here.

The views expressed in these documents/ reports/news items are of respective authors and organisations. Hosting at this page does not necessarily mean WBITSA subscribes or accepts the views of the author entirely or partially.

' Cyber Coolies' in BPO - Babu P Ramesh (PDF)
EPW Special Articles, January 31, 2004

' Work, Culture, And Sociality In The Indian IT Industry: A Sociological Study (PDF)
Carol Upadhya / A.R. Vasavi, August 2006
School of Social Sciences, National Institute of Advanced Studies

' Interview by Prakash Karat to PTI (PDF)
NDTV/PTI , November 4, 2006

' IT-services as locomotive (PDF)
C.P. Chandrasekhar,, Jul 01 2005

' Corporate honchos jittery over proposed union for IT employees in the state (PDF)
The Week, November 12, 2006

' The Global Mobility Revolution (PDF)
A policy and an approach for trade unions internationally facing up to the issues of 'offshoring' and the remote migration of work. May 2003

' BPO - Service Offerings (PDF)
A guide to services and areas where outsourcing is taking place.

' UNI - Call Centre Charter (PDF)
The "UNI Call Centre Charter" is a set of broad principles relating to the call centre industry. The aim of the charter is to set a reasonable industry standard and identify those call centres that are committed to the key principles embodied in that standard.

 Who says BPOs don’t have unions? (PDF)
Telegraph, Kolkata, November 05, 2006

Launch News

'Employees union set up in IT sector (PDF)
Hindu
'CITU rallies to say IT: Want fast growth (PDF)
Indian Express
'Dial CITU for misbehaving bosses in Bengal IT (PDF)
IANS
'CITU launches IT union in Bengal (PDF)
Times of India
BCCI prepares white paper for IT sector compliance (PDF)
PTI
Country’s First IT Association Strides To Move Forward (PDF)
EFY Times

WBITSA Blog

'wbitsa.blogspot.com